"In case of return of goods, the customer must communicate his will to the e-mail address firstname.lastname@example.org with:
SUBJECT: CHANGE OF GOODS
• Name surname
• Order number
• Returned item, reason
• New item
Wait for the reply email before sending the goods. Before returning the product make sure that the size or the desired product in replacement is available by mail: email@example.com
Only items not yet used, in excellent condition, complete with original packaging and receipt / invoice are accepted. The items to be replaced must be sent to IRONdogline.com (Via Cornara 160 35010 Villanova di Camposampiero Padua Italy), the costs will be borne by the customer who will have to choose an appropriate shipping method and send the courier's name to the company. shipping number, so that the company can monitor the shipment and eventually, in case of absence, can retrieve it from the courier.
The Customer is responsible for the shipment and its contents until the return of the package with positive results. IRONdogline (MD TRADE Srl) is not responsible if the courier or shipment chosen by the customer for the return of the goods is damaged or lost, in which case IRONdogline (MD Trade Srl) is not required to reimburse or compensate the customer for the aforementioned goods . In this case, the Customer has the right to choose whether to receive the new goods anyway by paying the full purchase amount, (the price will be specified with the value currently available online at www.irondogline.com) or waive the exchange of goods and, in this case, each contract is concluded.
For the new shipment to the customer, in case of change of size and / or color is required to pay the standard shipping with € 11,90 cash on delivery.
If the customer chooses to change the goods with other items, the customer is required to change the item / items with goods of equal or greater value. In this case, the customer will pay the difference between the new product (s) and the goods to be replaced + shipping costs and € 11,90 cash on delivery. "
"Pursuant to Article 64 of Legislative Decree No. 206/2005, the Customer has the right to withdraw from the contract within the term of 14 (fourteen) working days starting from the date of receipt of the Products
To exercise the right of withdrawal or exchange of goods, the Customer must send a written communication by registered letter with return receipt to the Company's address (IRONdogline Via Cornara 160 35010 Villanova di Camposampiero Padua Italy), containing the expression of will of avail of the right of withdrawal pursuant to art. 64 of Legislative Decree 206/2005 or to replace the goods and the indication of the Products in question, in addition to the progressive order number issued at the time of purchase
In this case, the unused goods, in excellent condition, complete with original packaging and receipt, must be returned to IRONdogline and the costs will be the responsibility of the Customer. IRONdogline, after having received the returned goods, will reimburse the Customer limited to the value of the items purchased at the time, in accordance with the law. In the case of replacement of items for reasons related to size or color change, the shipping costs (collection and delivery) will be charged to the customer
For any disputes, the Customer must inform the Company in writing, within and no later than 8 (eight) days from receipt of the supply, of any incomplete deliveries or clearly identifiable defects, under penalty of forfeiture of the legal and contract guarantees. "